returns and refunds



REFUNDS FOR TUTORING

PAYG students
After notification of tutoring termination has been emailed to hello@lisasstudyguides.com, students will be charged for any remaining lessons and billed as usual on our fortnightly timetable. No further action is required.

Bulk package students
After notification of tutoring termination has been emailed to hello@lisasstudyguides.com, any unused balance will be refunded, minus the full price of one lesson. Any hours previously used on the current bulk package will be charged at PAYG price.

For example:
Sarah has purchased a bulk package of 10 hours for $650. She has used 6 hours and has 4 unused hours. Sarah wishes to terminate tutoring and obtain a refund.

Lisa’s Study Guides will revise the current bulk package:
Charge $420 (PAYG $70/hr price) for 6 hours used
Charge $70 (PAYG $70/hr price) for termination penalty (for administrative costs)
Refund remainder of the bulk package = $650 - (70 x 6) - 70 =$160
The refunded amount will be available in your credit card within 5 - 10 business days.



RETURNS FOR EBOOKS AND STUDY GUIDES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a proof of purchase. Please contact us at hello@lisasstudyguides.com for your refund.

Refunds (if applicable)
Once your return is requested, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lisasstudyguides.com.

REFUNDS FOR TUTORING ---

PAYG students
After notification of tutoring termination has been emailed to hello@lisasstudyguides.com, students will be charged for any remaining lessons and billed as usual on our fortnightly timetable. No further action is required.

Bulk package students
After notification of tutoring termination has been emailed to hello@lisasstudyguides.com, any unused balance will be refunded, minus the full price of one lesson. Any hours previously used on the current bulk package will be charged at PAYG price.

For example:
Sarah has purchased a bulk package of 10 hours for $650. She has used 6 hours and has 4 unused hours. Sarah wishes to terminate tutoring and obtain a refund.

Lisa’s Study Guides will revise the current bulk package:
Charge $420 (PAYG $70/hr price) for 6 hours used
Charge $70 (PAYG $70/hr price) for termination penalty (for administrative costs)
Refund remainder of the bulk package = $650 - (70 x 6) - 70 =$160
The refunded amount will be available in your credit card within5 - 10 business days.

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